Privacy Policy

Privacy Policy

Hotel Guest Management Inc.
Effective Date: June 25, 2026
Website: hotelguestmanagement.com

Hotel Guest Management Inc. (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including choices related to text messaging (SMS), email, and voice communications sent through our marketing and client communication platforms.

By using our website or providing your information to us, including by phone, website form, email, or in person, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Contact information: Name, business name, mailing address, email address, and phone number.
  • Communication preferences and consent records: Information about whether you have opted in to receive SMS, email, or voice communications from us.
  • Business and property information: Information provided by clients using our hotel consulting, revenue management, or marketing services, including property name, location, and business details.
  • Website usage data: Pages visited, time spent on the website, browser type, device information, and similar analytics collected through cookies or similar technologies.
  • Information you provide directly: Information submitted through contact forms, scheduling tools, surveys, phone calls, emails, or correspondence.

We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers, or government-issued identification numbers through our website.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and provide requested services.
  • Provide revenue management consulting and marketing services.
  • Schedule appointments and meetings.
  • Send appointment reminders, project updates, and account-related notices.
  • Send marketing and promotional communications where you have opted in.
  • Improve our website, services, and communications.
  • Comply with legal obligations and enforce our agreements.

3. Text Messaging (SMS) Communications

If you provide your mobile phone number and opt in to receive text messages from Hotel Guest Management Inc., you may receive appointment reminders, project updates, service notifications, and promotional offers related to our hospitality consulting and marketing services.

  • Consent: Mobile opt-in consent may be collected through our website forms or through other written or verbal methods. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.
  • No sharing of mobile opt-in data: No mobile information, including text-message originator opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes.
  • This restriction does not include service providers that support our internal operations, such as SMS or CRM platform providers, when they use the information solely to deliver messages on our behalf.
  • Message frequency: Message frequency varies depending on your interactions with us.
  • Cost: Message and data rates may apply depending on your mobile carrier and service plan.
  • Opt-out: You may opt out of text messages at any time by replying STOP.
  • Assistance: Reply HELP for assistance or contact us using the information below.
  • Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.

4. Email Communications

If you provide your email address and opt in to receive marketing emails, we may send you updates, offers, educational content, and information related to our services.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in any marketing email or by contacting us directly.

Transactional or service-related emails, such as appointment confirmations, project updates, or account notices, may continue even after you unsubscribe from marketing emails when those communications are necessary to provide the services you requested.

5. Voice Communications

If you provide your phone number, we may contact you by phone regarding inquiries, appointments, accounts, or requested services.

Where required by law, we will obtain your consent before making marketing or promotional calls. You may ask to be removed from our marketing calling list at any time.

6. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers that perform services on our behalf, including CRM platforms, marketing platforms, email and SMS delivery providers, scheduling tools, website hosting providers, and payment processors.
  • Professional advisors such as accountants, attorneys, and consultants when reasonably necessary.
  • Government agencies, courts, law enforcement, or regulatory authorities when disclosure is required by law, subpoena, court order, or necessary to protect our rights.

Mobile opt-in information and SMS consent records are not shared with third parties or affiliates for their own marketing or promotional purposes.

7. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, remember preferences, understand how visitors use the website, and analyze website traffic.

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of electronic transmission or storage is completely secure.

9. Your Privacy Choices

You may:

  • Opt out of SMS messages by replying STOP.
  • Unsubscribe from marketing emails using the unsubscribe link in any email.
  • Request that we stop making marketing or promotional calls.
  • Request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law.

To exercise any of these rights, contact us using the information provided below.

10. Children’s Privacy

Our website and services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13.

11. Third-Party Links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Hotel Guest Management Inc.
Email: bruce@hotelguestmanagement.com
Website: hotelguestmanagement.com

Legal Disclaimer: This Privacy Policy is provided for general informational purposes and is not a substitute for legal advice. Carrier and state SMS compliance requirements, including A2P 10DLC, the Telephone Consumer Protection Act (TCPA), and state-specific texting laws, may change periodically.

We recommend having this Privacy Policy reviewed by a qualified attorney familiar with the jurisdictions in which your business operates before publishing it. This policy should also be updated whenever your data practices, communication methods, service providers, or applicable legal requirements change.

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Terms and Conditions - SMS

By checking the box, you (“End Use”) consent to receive messages from Hotel Guest Management inc (“Business”) for the purpose of receiving Seasonal Offers and Appointments Confirmations and reminders. Please read the following terms carefully before giving your consent 

  1. Consent: By checking the box, you acknowledge that you have read and understand the terms of this consent and agree to receive messages from the Business.
  2. Message Type: The message you will receive from the Business will be related to Seasonal Offers and Appointments Confirmations and reminders. which may include promotional offers, discounts, updates, and other related content.
  3. Opting Out: You have the right to opt out of receiving messages at any time. You can unsubscribe by following the instructions provided in the messages or by contacting the Business directly.
  4. Frequency Policy: The Business’s privacy policy outlines how your personal information will be collected, used, and protected. By giving your consent, you also acknowledge that you have read and understood the business privacy policy.
  5. Frequency: The Business will send messages to you on a periodic basis as determined by the Business. However, the business will mae reasonable efforts to ensure tat the frequency of messages is not excessive or intrusive.
  6. Data Charges: Standard data and message rates may apply for receiving messages from the Business. You are solely responsible for any charges incurred from your mobile service provider.
  7. Security: The Business will take reasonable measures to protect your personal information and ensure the security of the messages sent to you. However, no method of transmission over the internet or electronic storage is completely secure, and the Business cannot guarantee absolute security.
  8. Contact information: If you have any questions, concerns, or wish to exercise your rights regarding your personal information or this consent, please contact the Business using the contact information provided on the website. 
  9. By checking the box and providing your consent, you confirm that you are the authorized owner of the provided information and that you are at least 18 years old or have obtained paental consent. 

When you opt-in to the service, we will send you an SMS message to confirm your signup.
This service is used to send you notifications about appointments, confirmations, etc
You can cancel this service at any time. Just text “STOP” to 321-321-2002. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.
If at any time you forget what keywords are supported, just text “HELP” to 321-321-2002. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
Carriers are not liable for delayed or undelivered messages.
As always, Message and Data Rates May Apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this SMS program, you can send an email to your company’s support email address.
If you have any questions regarding privacy, see your company’s privacy policy.

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